Despite being KYC verified and reaching out to customer support, he received w istocie help or resolution, which led to frustration and plans owo boycott the casino. The Complaints Team państwa unable jest to investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet to jego through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded owo our communication efforts. As the casino was operating without a valid license and didn’t refer owo any ADR service, we had been unable to resolve the issue. The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed.
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Free professional educational courses for przez internet casino employees aimed at industry best practices, improving player experience, and fair approach jest to gambling. The player from Hungary requested a withdrawal more than three days ago, exceeding the casino’s specified maximum wait time, but hasn’t received their payment yet. The player from France requested a withdrawal after winning but was told jest to first meet wagering requirement.
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After communicating with the Complaints Team, he had been advised owo wait for czternaście days for the funds jest to be processed. The player later confirmed that he had received the money, leading jest to the resolution of the complaint. The first deposit nadprogram is an impressive 100% up jest to 300 CAD oraz setka free spins.
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- The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us.
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Later, the complaint was rejected again due to the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem owo be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong owo its payment processor. Moreover, the data provided aby the player contain different data, which does not match his claims. Later, the player państwa not able to cooperate with us in resolving the issue and after several attempts, he państwa not able jest to provide us with the relevant answers and details.
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- The player asserted that he only used one account and made prior deposits.
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