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- Typically The gamer portrayed frustration over the lack regarding communication coming from the casino and the contradictory information acquired regarding typically the down payment position.
- Typically The Issues Staff prolonged the particular analysis period of time nevertheless eventually rejected the particular complaint due to the fact typically the player did not reply to become capable to questions.
- This Individual got posted all required documents, yet the casino continuing to postpone his €۲,۷۰۰ payout.
- Typically The participant coming from British Columbia confronted repeated drawback rejections in spite of getting made effective debris plus verified their account information.
The participant from Freie und hansestadt hamburg published a withdrawal request much less as in comparison to a couple of weeks earlier to end upward being in a position to getting in contact with us. The Particular gamer from Spain is usually going through problems withdrawing his winnings due in buy to ongoing verification regarding the transaction method. We closed the particular complaint due to the fact the particular participant verified the particular problem had been resolved. The gamer through The Country provides concerns along with withdrawing earnings at Platincasino ES. Following verifying their particular accounts along with a selfie in addition to IDENTIFICATION, typically the bank account remains obstructed and customer care offers ambiguous replies with out virtually any justification.
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The complaint has been solved any time the participant confirmed receiving the particular refund also although he enjoyed typically the funds lower in order to zero. The gamer through Philippines got placed €۳۵ using a buddy’s account in addition to experienced received €۴۰۰۰. The Particular on line casino had required accounts re-verification with respect to withdrawal. We had verified of which typically the on range casino’s steps had been inside range along with their particular phrases and conditions, which usually prohibited thirdparty repayments.
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After additional discussions, typically the online casino arranged to refund the particular participant’s build up in add-on to afterwards stated all funds had recently been delivered, although the particular gamer disputed this specific. The situation was turned down as typically the participant do not really react in purchase to added asks for with regard to proof, top to the complaint getting declined. Typically The player coming from Germany experienced opened up an bank account at Platincasino.com plus manufactured several deposits. Following successful plus asking for a withdrawal, the casino had canceled it and shut down the bank account, citing a violation of terms due to multiple active accounts. Typically The player got questioned typically the legitimacy of withholding the two build up plus profits. The gamer through Philippines uncovered that the earlier deleted account at Platincasino has been lively once more right after this individual experienced clogged themselves within 2022.
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As a outcome, all of us had been incapable in purchase to validate the claims plus experienced to become in a position to deny the particular complaint. Typically The participant coming from Australia had already been trying to withdraw their particular balance associated with 310€ regarding a amount of times, yet typically the demands were frequently rejected without having justification. Customer services had not reacted, in add-on to the talk service was unavailable.
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The Particular participant coming from Australia is encountering troubles validating his on line casino bank account due in buy to missing proof of revenue. Right After a better examination, we all concluded upwards rejecting this complaint as unjustified. The gamer through Australia is usually complaining about typically the lengthy confirmation.
The gamer’s deposit do not necessarily arrive inside their casino bank account regarding an unknown purpose. Following several time, the particular online casino reacted in add-on to explained that they will were investigating typically the case. Immediately right after this particular, typically the participant’s down payment was awarded to end upwards being able to their particular accounts plus the particular complaint has been fixed. Typically The participant through The duchy of luxembourg got their accounts deactivated after this individual attempted in purchase to complete typically the accounts verification. We All rejected the complaint due to the fact the particular gamer halted responding. The gamer’s not satisfied along with Platincasino.de as the girl claims it seems in order to be phony.
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- After intervention coming from typically the Complaints Group, the on collection casino renewed the particular player’s balance as a gesture regarding goodwill, plus typically the cash have been rebooked in buy to typically the gamer’s bank account.
- The participant struggles in order to pull away the balance due continuous confirmation.
- The Particular online casino maintained to be capable to swiftly fix typically the difficulties in add-on to the complaint is resolved.
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The participant’s bank account has been confirmed in inclusion to winnings had already been gathered without having the particular use regarding additional bonuses. Typically The gamer’s repetitive asks for with respect to a lender withdrawal option have been not necessarily achieved, leading in order to disappointment plus the particular eventual selection to be in a position to gamble all the particular profits. The Particular player had not necessarily obtained any communication coming from the on collection casino regarding this problem. We All got approached typically the online casino regarding logic yet acquired simply no reaction. As the player experienced misplaced all the particular funds, we all got to reject the particular complaint. The Particular gamer from Germany got recently been attempting to end upward being able to pull away her winnings regarding €۴,۱۰۰۰.
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